Returns & Exchanges
Return & Refund Policy
Roslin Poultry Ranch
Last Updated: December 4, 2025
Day-Old Chicks (Local Pickup Only)
All day-old chick purchases are final sale.
Since customers visually inspect chicks at pickup, all responsibility transfers once birds leave our care.
We guarantee:
> Healthy chicks at hatch
> Correct breed selection
> Order quantity accuracy
Not Refundable:
> death or injury after leaving the premises
> chick losses due to unproper brooder setup
> customer transportation conditions
> feed/water issues
No refunds or replacements are offered once chicks have been picked up.
Hatching Eggs
Hatching eggs are final sale because hatch rates depend on incubation conditions we cannot control.
We guarantee:
> Eggs are fresh
> Eggs are suitable for incubation
> Eggs are from the breeds ordered
> Packaging is secure
If eggs arrive broken or crushed in shipping:
* Photos must be emailed within 24 hours of delivery
Eligible cases receive either:
* Replacement (if product is available)
or
* Store credit
Hatch performance is not guaranteed and is non-refundable
Poultry Wellness Products Supplements, sprays, probiotics, vitamins, care products)
Eligible for return if ALL criteria are met:
> Item is unopened
> Packaging is intact
> Product is unused
> Returned within 15 days of delivery or pickup
Upon return and inspection, customer will receive:
> refund to original payment method
or
> store credit
Customer Responsibility for Return Shipping
For eligible returns of unopened products, customers are responsible for all return shipping costs.
Roslin Poultry Ranch does not provide prepaid labels.
Shipping costs paid by the customer are non-refundable
We strongly recommend a trackable carrier service.
Roslin Poultry Ranch is not responsible for lost or damaged return shipments.
Not returnable:
* opened items
* used items
Biosecurity & Safety Requirements
To protect flock health:
* no birds can be returned under any condition
* no refunds for illness occurring after pickup
* no veterinary reimbursements
* no replacement of birds after customer transport
Incorrect or Damaged Items (Non-Live Products)
If incorrect or damaged wellness products arrive, notify us within 48 hours, including photos.
In these cases only:
> Roslin Poultry Ranch will cover replacement shipping
OR
> A full refund will be issued