Returns & Exchanges
Return & Refund Policy
Roslin Poultry Ranch
Last Updated: December 4, 2025
Day-Old Chicks (Local Pickup Only)
All day-old chick purchases are final sale.
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Since customers visually inspect chicks at pickup, all responsibility transfers once birds leave our care.
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We guarantee:
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> Healthy chicks at hatch
> Correct breed selection
> Order quantity accuracy
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Not Refundable:
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> death or injury after leaving the premises
> chick losses due to unproper brooder setup
> customer transportation conditions
> feed/water issues
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No refunds or replacements are offered once chicks have been picked up.
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Hatching Eggs
Hatching eggs are final sale because hatch rates depend on incubation conditions we cannot control.
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We guarantee:
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> Eggs are fresh
> Eggs are suitable for incubation
> Eggs are from the breeds ordered
> Packaging is secure
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If eggs arrive broken or crushed in shipping:
* Photos must be emailed within 24 hours of delivery
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Eligible cases receive either:
* Replacement (if product is available)
or
* Store credit
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Hatch performance is not guaranteed and is non-refundable
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Poultry Wellness Products Supplements, sprays, probiotics, vitamins, care products)
Eligible for return if ALL criteria are met:
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> Item is unopened
> Packaging is intact
> Product is unused
> Returned within 15 days of delivery or pickup
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Upon return and inspection, customer will receive:
> refund to original payment method
or
> store credit
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Customer Responsibility for Return Shipping
For eligible returns of unopened products, customers are responsible for all return shipping costs.
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Roslin Poultry Ranch does not provide prepaid labels.
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Shipping costs paid by the customer are non-refundable
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We strongly recommend a trackable carrier service.
Roslin Poultry Ranch is not responsible for lost or damaged return shipments.
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Not returnable:
* opened items
* used items
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Biosecurity & Safety Requirements
To protect flock health:
* no birds can be returned under any condition
* no refunds for illness occurring after pickup
* no veterinary reimbursements
* no replacement of birds after customer transport
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Incorrect or Damaged Items (Non-Live Products)
If incorrect or damaged wellness products arrive, notify us within 48 hours, including photos.
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In these cases only:
> Roslin Poultry Ranch will cover replacement shipping
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OR
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> A full refund will be issued