🐔 Poultry Health, Nutrition & Flock Concerns

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We understand that backyard poultry keeping can come with unexpected challenges, especially when birds are unwell or showing concerning symptoms.

To ensure each situation receives proper attention and time, individualized poultry health, nutrition, and flock management guidance is provided through scheduled consultations only.

We do not provide veterinary diagnosis or treatment plans. Personalized consultation support is not available through email or social media messaging, and is instead provided through scheduled phone consultations. In some cases, visual assessment (such as photos or video/FaceTime) may be used where appropriate to better understand your flock situation.

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🩺 Poultry Consultation Services (Phone Consultation/FaceTime)

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If you need help with:

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• Sick or unwell birds

• Egg production or laying issues

• Respiratory, digestive, or behavioral concerns

• Nutrition and feeding guidance

• General flock management support​

We offer a 45-minute one-on-one Poultry Consultation ($25) conducted by phone call/FaceTime.

During your scheduled consultation, we will review your flock situation in detail and provide educational guidance to help you make informed decisions about your birds and management practices.

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👉 To book a consultation, please visit: One on One Poultry Consultation

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📱 Phone & Messaging Policy

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Our phone line and messaging channels are intended for product, order, and general business inquiries only.

We are unable to provide individualized poultry health advice, diagnosis, or troubleshooting over phone, email, or Messenger outside of scheduled consultations.

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This ensures we can:

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• Respond to all customers efficiently

• Maintain consistent communication

• Dedicate proper time to each consultation

• Provide accurate, structured support rather than quick assessments​

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📚 Educational Content

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We provide free educational resources through our website and social media covering topics such as:

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• Poultry nutrition and feeding practices

• Coop management and hygiene

• Preventative care and flock wellness​

We encourage customers to explore these resources, as many common poultry questions are already addressed there. 

Refer to all our educational blogs on the Chicken Topics page.

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⚠️ Important Note

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While we provide educational guidance and product support, we are not veterinarians and do not diagnose or treat disease. If your bird is critically ill or requires urgent medical attention, please contact a qualified poultry veterinarian or animal health professional where available.

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💛 Our Commitment

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Our goal is to support backyard poultry keepers with high-quality products, education, and structured guidance.

These policies are in place to ensure we can provide consistent, reliable, and sustainable support to all customers.

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Thank you for supporting Roslin Poultry Ranch.